One of the most critical aspects of any project is communication. It is imperative that all project participants are kept current with project progress. This maintains the momentum of the project and holds participants accountable for responsibilities. Documentation is the means by which communication amongst project participants is captured.
Recorded documentation of progress, decisions, occurrences, changes, budget, schedule, quality, and resources keeps the owner and other project participants (lending agencies, sureties, contractors, design professionals, etc.) up to date on the current status of the project.
A continual flow of information allows the design team to become aware of disagreements or misinterpretations the moment they occur, and can help prevent minor problems from growing into major crises by orchestrating timely intervention.
Keep in mind the “storyteller” is the person who writes the account, and it is from their perspective that the “facts” will be permanently recorded. Individuals start to forget the details of events as time passes. In the circumstance of a project dispute, a well-documented account of all of the events surrounding an incidence including its effect on schedule and budget is the most powerful tool one can possess.
Tim Schap, AIA, REWC
ph: 513.271.9026 x109
(If you would like a 1HR AIA LU/HSW accredited presentation on this topic (and many others), and are located in OH, IN, IL, MI, WI, KY, AL, MS, TN, please contact Tim Schap, AIA, REWC.)